Annual Travel Insurance Policy Claim Procedure
Although Golfplan Insurance settles Golf Insurance claims direct, in the case of our Annual Travel Insurance policies, claims for medical assistance require a 24-hour, 365 days a year service that can only be provided by specialist units. To ensure your Golfplan Annual Travel Insurance claim proceeds as smoothly as possible, please follow our guidance notes below.
Your Duty To Take Care
Of course accidents and losses will happen, but it is your responsibility to take good care of yourself and your personal possessions, luggage, money and passport. Please bear in mind you must always pack high-risk items or money in your hand luggage when you are travelling. You should not leave any high-risk items or money unattended unless they are locked in your accommodation or a safety deposit box. If you do not take reasonable care of your personal possessions, luggage, money or passport, your claim could be turned down.
How To Make A Claim
In a medical emergency, if you need to go into hospital or need to return home urgently, contact our 24 - Hour Emergency Assistance Service providers - see 'In a Medical Emergency (below)'. They are available 24-hours a days, 365 days a year. For all other claims please contact Inter Group Claims Services on 0870 730 3160 as soon as possible for a claim form.
For guidance notes on how to make a claim please refer to our Travel Insurance Policy Documentation
In A Medical Emergency
| COUNTRY YOU ARE VISITING: | CONTACT: | TELEPHONE: |
|---|---|---|
| The USA and Canada: | Global Excel | +1 877 298 3623 |
| The USA and Canada: The Caribbean and Mexico: |
Global Excel | +1 819 566 2608 |
| Anywhere Else in the World: | Inter Group Assistance Services | ++44 1252 740 100 ++44 1252 740 110 (Fax) |
| The UK: | Inter Group Assistance Services | 01252 740 100 01252 740 110 (Fax) |
- When calling please quote Ref LLGP and your Golfplan Policy Number, which is shown on your policy schedule.
- If you need to go into hospital, the doctor treating you may need to speak to your insurer directly. Please give the doctor the contact numbers above together with your policy number.
How Can We Help You?
In the event of a medical emergency overseas, you may not know what to do but our 24 hour Emergency Assistance Service providers will. They can find the most suitable and practical solution to your problem, so please let them help you with all arrangements.
- Hospitals or clinics will be contacted and any necessary fees guaranteed.
- They will arrange for the sick or injured to be returned home. Specially equipped air ambulances are available for critical cases on medical recommendation by our 24 hour Emergency Assistance Service providers. Whenever necessary the patient will be escorted home by a medical attendant.
- Assistance will be provided upon arrival in the UK where medically necessary.
All in-patient treatment and additional travel expenses (e.g. to return home early) must be authorised by our 24-hour Emergency Assistance Service providers or your claim may not be settled.
Non-Emergency Medical Expenses
For medical expenses which do not require the assistance of our emergency service, please pay the expenses directly and contact the Inter Group Claims Services on 0870 7303160 for a claim form when you return home to the UK. Please keep all receipts and account for all expenses.
For full details please refer to our Travel Insurance Policy Documentation.
